This Privacy Policy describes how Kondicija j.d.o.o. (referred to as “the Company”, “we”, “us”, or “our”), operating the website www.kondicijashop.com, collects, uses, stores, shares, and protects your personal information. By using our website and services, you consent to the practices described in this policy.
Effective Date: This policy is effective from June 15, 2026. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.
1. Information We Collect
We collect information to provide better services to our users and for the legitimate business operations of our e-commerce platform.
A. Information You Provide Directly:
- Account Information: When you create an account, we collect your name, email address, password, and optionally, your phone number.
- Order Information: When you make a purchase, we collect your shipping address, billing address (if different), contact number, payment information (processed securely by our payment gateways; we do not store full credit card details on our servers), and any special delivery instructions.
- Communication Information: When you contact our Customer Service team via email (brewsky@kondicijashop.com), phone (+385 97 749 9004), or contact forms, we collect your name, email, phone number, and the content of your communication and any attachments.
- Reviews and Feedback: If you submit a product review, testimonial, or survey response, we collect the content you provide, which may include your name and location.
- Preferences: Your subscription choices for newsletters, marketing communications, and communication preferences.
B. Information Collected Automatically:
- Device and Log Information: When you visit our site, we automatically collect certain information about your device and browsing actions. This includes your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, dates/times of visits, and time spent on pages.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze site traffic, personalize content, and serve targeted advertisements. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, but disabling some cookies may affect site functionality. For detailed information, please refer to our separate Cookie Policy.
- Order and Usage History: We collect information about the products you view, add to your cart, purchase, and return.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Process and Fulfill Orders: To complete your transactions, arrange for shipping, handle returns/refunds, and send you order and shipping confirmations and invoices.
- To Provide Customer Service: To respond to your inquiries, provide technical support (e.g., helping you pick perfect tools for rehab, as noted in our customer feedback), process warranty claims, and manage your account.
- To Personalize Your Experience: To recommend products you might like based on your purchase history and browsing behavior (e.g., suggesting other “Best Selling” items like our Top-rated durable fitness gear).
- To Communicate with You: To send you important administrative updates about our services, changes to terms, policies, or security alerts. With your explicit consent, we may send you marketing and promotional communications about new products (like our “New Fitness Gear Drop”), special offers, and updates.
- To Improve Our Website and Services: To analyze how our site is used, diagnose technical problems, conduct research and development, and improve our product offerings, website layout, and content (including optimizing product descriptions for items like “Premium durable resistance bands” or “Eco-Friendly Recycled Plastic Jump Rope”).
- For Security and Fraud Prevention: To monitor and protect the security of our website, network, and transactions, to detect and prevent fraud, and to verify your identity.
- For Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect our rights, privacy, safety, or property, and that of our users or the public.
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We share your information only in the following limited circumstances:
- Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), order fulfillment and shipping (e.g., postal and courier services), website hosting, data analysis (e.g., Google Analytics), email delivery, marketing assistance, and customer service. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Business Transfers: In the event of a merger, acquisition, sale of company assets, financing, or similar transaction, your personal information may be transferred as a business asset.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: To enforce our Terms of Service, protect the rights, property, or safety of Kondicija j.d.o.o., our customers, or others.
- With Your Consent: We may share your information for any other purpose disclosed to you at the point of collection with your explicit permission.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal obligations). Criteria used to determine retention periods include the nature of the data, the reason for its collection, and our legal/regulatory obligations. Inactive accounts may be de-identified or deleted after a reasonable period.
5. International Data Transfers
Our company is based in Croatia and our servers may be located within the European Economic Area (EEA). However, some of our service providers may operate outside the EEA. When we transfer your data to countries that may not have data protection laws equivalent to those in your country, we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure your data is protected.
6. Your Data Protection Rights (GDPR / Regional Privacy Laws)
Depending on your location, you may have certain rights regarding your personal data. As a data subject, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
- Restriction of Processing: Request that we restrict the processing of your data under certain conditions.
- Data Portability: Receive your personal data in a structured, machine-readable format and transmit it to another controller.
- Object to Processing: Object to our processing of your personal data based on our legitimate interests or for direct marketing.
- Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within one month, as required by law. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with your local data protection authority.
7. Security Measures
We implement a variety of technical and organizational security measures designed to protect the security of your personal information both online and offline. These measures include SSL encryption for data transmission, regular security assessments, access controls, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website is not intended for individuals under the age of 16 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a Child without verification of parental consent, we will take steps to delete that information.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of every site you visit.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Kondicija j.d.o.o.
Ul. Prkoških domoljuba 12,
23223, Prkos,
Croatia
Email: brewsky@kondicijashop.com
Phone: +(385) 97 749 9004
Please allow a reasonable time for us to respond to your inquiries.